MODAMIX SHIPPING, RETURNS & PRODUCT QUALITY SUPPORT
U.S. SHIPPING
Standard shipping is free for eligible U.S. orders of $75 or more after discounts and before tax. Orders generally process in 1–2 business days. Estimated standard transit is 3–7 business days after shipment. Delivery estimates are not guarantees. Tracking is provided when available.
ADDRESS ACCURACY AND DELIVERY
Provide a complete deliverable address. Contact hello@modamix.vip promptly if an address is incorrect; changes cannot be guaranteed after fulfillment begins. If a carrier marks a package delivered but it cannot be located, contact support within 7 days so we can assist with the carrier inquiry.
30-DAY RETURN WINDOW
Request an eligible return within 30 days after delivery. Products must be in the condition received with original packaging, accessories, components, and proof of purchase.
STARTING A RETURN
Contact hello@modamix.vip before sending an item. We will provide return instructions and, when applicable, a return label. Items sent without return instructions may be delayed or refused.
RETURN SHIPPING
ModaMix covers approved return shipping for an incorrect item, verified defect, or shipping damage. Customers are responsible for preference-based return shipping unless applicable law requires otherwise. Original expedited shipping charges are non-refundable unless the return results from our error.
HYGIENE AND SAFETY EXCLUSIONS
Opened cosmetics and personal-care products, pierced jewelry, used beauty tools, and used pet grooming, feeding, bedding, or care products are not returnable for hygiene reasons unless damaged or defective. Gift cards and clearly marked final-sale items are not returnable where permitted by law. These exclusions do not limit non-waivable legal rights.
REFUNDS
Approved refunds are issued to the original payment method after inspection, generally within 5–10 business days. Financial institutions may require additional posting time.
PRODUCT QUALITY SUPPORT
Contact us if a product arrives damaged, defective, contaminated, leaking, incorrectly supplied, or with a broken or missing safety seal. Retain the product, packaging, lot or batch code, and proof of purchase while the issue is reviewed. Based on the circumstances, the available resolution may be replacement, refund, store credit, or another remedy required by law.
COSMETIC AND PERSONAL-CARE SHELF LIFE
Shelf life, expiration date, and period after opening are product-specific. Follow the date or open-jar symbol printed on the package. When a package displays 10M or 12M, it means the product should generally be used within 10 or 12 months after first opening. Changes caused by continued use beyond the labeled period, improper storage, contamination after opening, or failure to close the package are not product defects.
QUALITY SUPPORT EXCLUSIONS
Product quality support does not cover ordinary depletion, expected wear, gradual cosmetic changes, misuse, accidents, improper cleaning or storage, unauthorized modification, loss, pet chewing or ingestion, failure to follow directions, or damage caused after delivery by external events, except where law provides otherwise.
CLAIMS
Email hello@modamix.vip with the order number, product name or SKU, issue description, and clear photos or video. For a cosmetic reaction or pet safety concern, stop use and seek appropriate medical or veterinary care. Do not return a product until support provides instructions.
LEGAL RIGHTS
This policy gives you specific rights, and you may have additional rights under state law. Nothing here excludes rights that cannot legally be waived.
CONTACT
ModaMix Inc., 1521 Blake St Ste 47010, Denver, CO 80202, US | +1 (720) 348-6219 | hello@modamix.vip